As Rich Melissa Hotel, we attach great importance to the security of your personal data. In accordance with the Law on the Protection of Personal Data No. 6698 (“Personal Data Law”), we will record, archive, share with authorized third parties/institutions when necessary, and process your personal data in the ways specified in the Personal Data Law in order to provide accommodation and related services to you. Therefore, we inform you about our mutual rights and obligations.
As the data controller, Rich Melissa Hotel processes the following personal data in order to provide accommodation and hotel services:
Identity information (Full name, Turkish ID number, passport number or temporary Turkish ID number for foreign nationals, date and place of birth, gender, nationality)
Contact information (Address, phone number, email address)
Reservation and accommodation details (reservation number, check-in/check-out dates, duration of stay, room preference)
Payment and billing information (bank account/IBAN number, payment method, billing details)
Visual and audio data (CCTV images and audio recordings in hotel public areas)
Vehicle plate information (if you use parking or valet services)
IP address and browsing information obtained via website and mobile apps
Feedback, complaints, suggestions, and survey responses
Your personal data is processed for the following purposes:
Providing and managing accommodation services
Carrying out reservation and check-in processes
Providing customer service and support
Executing billing and payment transactions
Measuring guest satisfaction and improving service quality
Fulfilling legal obligations to relevant public institutions
Informing you about campaigns and promotions (with your explicit consent)
Ensuring security (e.g., CCTV recordings)
Processing is based on the legal grounds of fulfilling contractual obligations and complying with legal requirements under laws such as the Turkish Code of Obligations, Identity Notification Law, Turkish Commercial Code, and related legislation.
Your data may be shared with:
Relevant public authorities (e.g., General Directorate of Security, Population Directorate)
Our business partners, suppliers, and solution partners
Our legal consultants (e.g., lawyer, financial advisor)
Authorized financial institutions for payments and collections
Our authorized business partners for marketing activities (with your explicit consent)
Your data is collected via reservation, check-in, our website, mobile apps, email, call center, and physical or electronic means.
We take technical and administrative measures to ensure data security:
Physical and digital security systems against unauthorized access
Regular staff training on data security
Restricted access to systems containing data
Systems protected by up-to-date software and security protocols
According to Article 11 of the Personal Data Law, you may apply to Rich Melissa Hotel and:
Learn whether your personal data is processed
Request information if it has been processed
Learn the purpose of processing and whether it is used accordingly
Learn third parties to whom data is transferred domestically or abroad
Request correction of incomplete or inaccurate data
Request deletion or destruction of data within legal conditions
Request notification of such actions to third parties to whom data has been transferred
Object to outcomes against you arising from automated processing
Request compensation if you suffer damage due to unlawful processing
